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FAQ

FAQ

Why Nooh Pharmacy?

Nooh pharmacy is one of the first website that focuses on patient and clients need offering daily related services and products.

What are the categories offered on Nooh Pharmacy?

The list is expanding and currently includes: drug, beauty and skin care, mother & baby, hair Care, Makeup and accessories, Skin Care, vitamins & supplements, sexual wellbeing

Registration and Login:

How can I register an account on Nooh Pharmacy?

The individual is required to create a unique username and password in addition to providing basic personal information by clicking on “Register”.

How can I log in on Nooh Pharmacy?

The individual is required to click on login on the upper right corner and enter your email or username and password.

What happens if you have forgotten the password for your account?

Just click on the “lost your Password” link and an email will be sent to the email address provided with instructions for resetting the password for your account

General:

Can someone receive my prescriptions for me?
You can ask one of your family member to receive your order. They will be required to sign for the medications and pay any balance due. They are required to present a valid ID card.

What is a drug interaction?
A drug interaction is the reaction of one medication with another. Medications are compounds of chemical agents; the agents in one medication can interact with or react to those in another. You should never take medications not prescribed by your healthcare provider. Additionally, you need to always be sure to update all your providers—including specialists, other pharmacies, and therapists—when there is a change in those medications prescribed for you.

What should I do if I miss a dose?
What to do when you miss a dose will be different depending on the drug and the directions for its use.  Always call your pharmacist to find out what to do when you miss a dose.

What is resistance?
Drug resistance is the ability of an organism, such as a bacteria, virus, or cancer, to overcome the effects of a drug prescribed to destroy it. Bacterial resistance can be very common if doses are missed. To get rid of the infection without needing additional prescriptions, please take ALL your doses as prescribed.

How do I order refills?

Refills can be ordered by phone, email, or through our website.

  • Call 39902993, 18 hours a day, seven days a week. You can speak directly to someone during business hours.
  • Our refill system allows you to create a secure online account where you can place prescription refill orders.  Set up an account

How early should I order refills? 
While we strive to refill orders the same day, we recommend that you order refills when you have a 5-7 day supply of medication left so that there will be no interruption in your medication regimen. This allows our staff to process refill request and medication supply.

How long does it take to have medication delivered?
For local delivery of refills on an existing prescription, you can generally expect to receive your delivery within 24 hours.

What does “take with food” or “take on an empty stomach” really mean?
When dosing instructions indicate to “take with food,” it is generally recommended that you take the medication with a meal to avoid stomach or intestinal irritation. Other times, it is recommended that a medication be taken with a certain type of food, such as milk or cheese, to increase the amount of medicine absorbed by your body. When instructed to “take on an empty stomach,” medication should be taken either 1 hour before or 2 hours after eating.

Privacy Policy:

Security & Safeguarding your Information:

Nooh Pharmacy takes privacy seriously and therefore, your privacy and personal data will be dealt with carefully and securely. When collecting data, personal details or prescription, we ensure it’s on a secure server and information is not allowed to be seen by others.

Reasonable steps will be taken in order to protect your information.

What personal information will be collected by Nooh Pharmacy?

Any information that can be used to identify the user, such as the first and last name, email, billing address, shipping address, location, phone number, username and any other personally information the user chooses to provide.

For what reasons/purposes will personal information be collected and used for?

Your personal information will be used for the following reasons: providing services, creating an account profile, subscribing to our emails, mobile messages, and other services.

Payments

What are the applicable payment methods?

  • Cash
  • Credit/Debit Card
  • Card Swipe on Delivery
  • Any other payment method provided by clients and accepted by the Nooh Pharamcy

Placing Orders:

To place an order, follow the steps below: –

  • Visit us on noohpharmacy.com
  • Select the items you like, including the preferred specifications and quantity
  • Once satisfied, click on “Add to cart”
  • Either continue shopping through the platform or if done, click on the cart on the top right  

          where you can either immediately checkout or view your cart.

Checkout:

You can either:

  • Continue as a guest – Enter your email address to proceed
  • Returning customer – Enter your Login details to proceed
  • New customer – Register with your contact details

Then –

  • Choose your delivery address to proceed
  • Choose your desired payment method and click on ‘Place order’.

Shipping & Delivery:

How products delivered?

Either through Nooh Pharmacy or through a delivery agent facilitated by Homiez.

What is the delivery time?

The delivery time will be in less than 24 hours.

Who pays for delivery and what are the costs?

The delivery is free if amount 10 BHD and 2 BHD for less than 10 BHD.

Cancellation, Returns, Exchange & Refunds:

When order can be cancelled?

  • Products has not been delivered within the promised time-frame
  • Prior to the processing

After cancellation, the consumer shall be refunded same amount under the following details:

How will I get refunded?

The method and process of refund depends on the payment method used for purchase.

Credit Card: Payments can be refunded back either to the same card within 5-20 business days or refunded cash amount after deducting 2%.

Benefit, Debit Card, or Cash on Delivery: Refund will be issued as credit note.

In what cases will I be fully refunded?

Customer will receive a full refund in the following cases:

  • The products was not delivered within the time-frame promised
  • Products is damaged/defective/counterfeit or not as described
  • Wrong products has been delivered
  • Order cancelled prior to processing

What If the order has been processed and/or deliverd?

If order cancelled after delivery, Nooh Pharmacy will deduct the delivery cost from the refund.

How can orders be cancelled?

You can cancel an order by clicking on the “cancel” tab in the Payment status.

When can orders be returned?

  • Wrong products has been delivered
  • Products is damaged/defective/counterfeit or not as described
  • Change of Mind/ Dissatisfaction

Wrong products delivered:

Consumer shall contact Nooh Pharmacy immediately upon the receipt of the products in order to arrange for return and redelivery or a return with full refund.

Products is damaged/counterfeit or not as described:

Consumer shall notify Nooh Pharmacy immediately at the time of delivery.

Change of Mind/Dissatisfaction:

Consumers shall refer to the seller’s policy on return.

What is Nooh Pharmacy return policy?

Nooh Pharmacy, permits return between 7 to 14 days depending on the nature and type of product, provided that the item is in good condition and unused along with its packaging, in addition to it not being classified as a non-returnable item.

A general list of non-returnable items includes, but is not limited to:

  • Pharmaceuticals products
  • Consumable items
  • Health, personal and hygiene care items
  • Some beauty products
  • Products with their retail packaging, seals or boxes opened or missing any tags or labels
  • Products not in the same condition as received, whether used or damaged
  • Certain product types

Shipping & Delivery:

How to arrange for shipping?

Nooh Pharmacy will arrange for delivery either through Homiez or through their own delivery services.